Last Updated: March 19, 2026
This Privacy Policy explains how Vixel AI ("Vixel", "we", "us", or "our") collects, uses, stores, and shares information when you use our website, app, and related services.
1. Information We Collect
We may collect:
- account information such as name, email address, and login identifiers;
- billing and transaction information processed through our payment providers;
- prompts, world configuration data, project metadata, feedback, and support messages;
- technical information such as IP address, browser type, device information, logs, and approximate usage patterns;
- cookie and session data needed to operate authentication, analytics, preferences, and security workflows.
2. How We Use Information
We use information to:
- provide and operate the Vixel service;
- authenticate users and maintain accounts;
- process payments and subscription events;
- respond to support requests;
- improve product quality, reliability, safety, and UX;
- detect fraud, abuse, misuse, and security issues;
- comply with legal obligations and enforce our Terms.
3. Payments
Payments are handled by third-party processors such as Stripe. We do not store full payment card details on our own servers.
4. Cookies and Similar Technologies
We use cookies and related technologies for login sessions, security, product performance, analytics, and experience optimization. You can control certain cookie settings through your browser, though disabling some cookies may impact functionality.
5. Sharing of Information
We may share information with trusted service providers that help us operate the service, including infrastructure, analytics, email, authentication, and payment vendors. We may also disclose information when required by law, to protect users or the service, or in connection with a merger, financing, acquisition, or asset sale.
We do not sell your personal information for cash consideration in the ordinary course of operating Vixel.
6. Data Retention
We retain information for as long as necessary to provide the service, meet legal and accounting obligations, resolve disputes, enforce agreements, and maintain security and abuse prevention records.
7. Security
We use reasonable administrative, technical, and organizational safeguards to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children's Privacy
Vixel is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
9. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict certain personal data, or to object to certain processing. To make a request, contact us at vixelai.info@gmail.com.
10. International Processing
Your information may be processed and stored in countries other than your own, including where our vendors and infrastructure providers operate.
11. Updates
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated effective date.
12. Contact
For privacy questions or requests, contact: vixelai.info@gmail.com